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Last Updated: August 28, 2026

 

Oak Wise (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://www.oak-wise.com/ (the “Site”).

Please read this Privacy Policy carefully. By using our Site, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

A. Personal Information You Provide to Us

We collect information that you voluntarily provide when contacting us, requesting product samples, technical advice, or information about our products and services via our contact forms or direct email:

  • Contact Data: Name (First and Last), email address, phone number, company name, and mailing/shipping address (when requesting samples).

  • Communication Content: Any details, inquiries, or notes you include in your form submissions or emails sent to sales@oak-wise.com.

 

B. Information Collected Automatically

When you access and browse our Site, certain information is automatically collected through cookies, log files, and web analytics tools:

  • Device and Browser Data: IP address, browser type and version, operating system, device identifiers, and language preferences.

  • Usage Data: Pages viewed, time and date of visits, time spent on individual pages, referring URL, and navigation paths across our Site.

 

2. How We Use Your Information

We use the information collected for various business and operational purposes, including to:

  • Respond to your inquiries, questions, and requests for technical guidance.

  • Process and fulfill requests for product samples.

  • Provide, operate, maintain, and optimize our website.

  • Monitor and analyze trends, traffic, and user behavior to improve site performance and user experience.

  • Ensure security, detect and prevent fraud, and maintain compliance with legal obligations.

 

3. Third-Party Services & Integrations

We use trusted third-party service providers to host, analyze, manage, and facilitate operations on our Site:

  • Wix.com (Website Hosting & Platform):

    Our website is hosted on the Wix platform. Your data may be stored through Wix’s data storage, databases, and general applications on secure servers behind a firewall.

  • Cognito Forms (Contact & Inquiry Forms):

    We utilize Cognito Forms to process and manage online form submissions (such as contact inquiries and sample requests). Information submitted through these forms is securely transmitted and processed in accordance with Cognito Forms' privacy and security standards.

  • Google Tag Manager & Google Analytics (Web Analytics):

    We use Google Tag Manager to deploy and manage measurement tags and scripts. Through Google Analytics, we collect aggregated, non-identifiable usage statistics to understand site interactions. Google Analytics uses cookies to analyze visitor activity. You can learn more about how Google uses data at Google's Privacy & Terms or opt out using the Google Analytics Opt-out Browser Add-on.

  • Usercentrics (Consent Management & Cookie Banner):

    We use Usercentrics to manage cookie consent and ensure compliance with global privacy regulations (such as GDPR, CCPA/CPRA). Usercentrics allows you to customize and control your cookie preferences at any time.

 

4. Cookies and Tracking Technologies

Cookies are small text files placed on your device to ensure proper functionality and improve user experience.

  • Essential Cookies: Necessary for the operation of the website, security, and network management.

  • Analytics & Performance Cookies: Help us understand how visitors interact with the website so we can measure and improve performance.

 

Managing Your Cookie Preferences:

You can view, manage, or change your cookie consent choices at any time via the cookie settings banner provided by Usercentrics on our Site. You may also configure your web browser to block or alert you about cookies, though some parts of the site may not function properly if cookies are disabled.

 

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only under the following circumstances:

  • Service Providers: With third-party vendors (such as hosting, form processing, and analytics providers listed above) strictly to perform tasks on our behalf.

  • Legal Requirements: If required by law, regulation, subpoena, or legal process, or to protect the rights, property, and safety of Oak Wise, our clients, or the public.

  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

 

6. International Data Transfers

Oak Wise operates across multiple jurisdictions, including the United States and France. Information collected through our Site may be stored and processed in any country where we or our service providers operate. We take appropriate measures to ensure that your personal information receives an adequate level of protection in accordance with applicable data protection laws (including the GDPR for European residents).

 

7. Your Privacy Rights

Depending on your jurisdiction (such as the European Economic Area / GDPR or California / CCPA / CPRA), you may have specific rights regarding your personal data:

  • Access & Portability: Request access to the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your personal data under certain conditions.

  • Withdraw Consent / Opt-Out: Withdraw previously granted consent for cookies and data processing at any time.

To exercise any of these rights, please contact us using the details below.

 

8. Data Security & Retention

We implement standard technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

9. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or our data practices, please reach out to us:

 

Office Locations:

 

United States – Production & Sales

Oak Wise

121 Development Lane

Winchester, VA 22602

Phone: (540) 869-5661

 

United States – Laboratory & Sales

Oak Wise

809 Black Diamond Way

Lodi, CA 95240

Phone: (209) 224-5353

 

France – Production et Ventes

Oak Wise

41 Rue Du Bas Vermelle

38300, Nivolas-Vermelle, France

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